Shipping & Refund Policy

At Semitrade, we aim to provide reliable delivery and high-quality products for all our customers. This Shipping and Refund Policy explains how we process orders, shipping procedures, and our return and refund conditions.

1. Order Processing

All orders are subject to confirmation by Semitrade.

Once an order is confirmed, it will typically be processed within 1–3 business days, depending on product availability and order volume.

For customized products or special orders, processing time may vary.

2. Shipping & Delivery

Semitrade provides shipping services within Egypt and may also arrange international shipping depending on the order requirements.

Delivery time depends on several factors, including:

Product availability

Delivery location

Shipping company schedules

Customs clearance for international shipments

Estimated delivery time will be shared with the customer once the order is confirmed.

Shipping fees may vary depending on the order size, weight, and destination.

3. Order Inspection

Customers should inspect all products immediately upon delivery.

If the shipment contains:

Damaged items

Missing products

Incorrect items

The customer must notify Semitrade within 48 hours of receiving the shipment.

4. Returns

Returns may be accepted under the following conditions:

The product received is defective

The product received does not match the confirmed order

The product was damaged during transportation

Returned products must:

Be unused

Be in their original packaging

Be approved by Semitrade before return

5. Non-Returnable Items

The following products may not be eligible for return or refund:

Customized or special-order products

Products damaged due to misuse or improper handling

Products returned without prior approval

6. Refunds

Once the returned product is inspected and approved, Semitrade may:

Replace the product

Offer a partial refund

Issue a full refund depending on the case

Refunds will be processed using the original payment method whenever possible.

Processing time may vary depending on the payment provider.

7. Contact Information

For any shipping or refund inquiries, please contact us:

Semitrtrade

Email: info@semitradeco.com
Phone: +20 150 332 6500